For the LMS, CMS technical support, you will need to provide us the FTP credentials of your server as well as the site Admin credentials.

We handle all of the data/credentials with the utmost care. We will always communicate with you if any changes occur in the access credentials or files.

We have skills in Moodle LMS, Moodle Mobile, Joomla, WordPress, Articulate storyline, Paypal etc. The packages are supported as per the plan you have subscribed.

With the help of Skype, IM, Go to meeting etc, we can provide you the training at the scheduled date & time.

We have a support ticket management system for which login credentials will be given to you after you subscribe. At the time of raising a ticket, you’ll only need to submit a ticket and our developers will give all the updates through that support ticket only.

All support tickets are solved in working hours from Monday to Friday ( 9 AM to 7 PM, GMT +5:30 hrs ) New Delhi India time. If you come across some urgent issues outside our working hours, you can always mark the ticket as “urgent” and we’ll make our best attempt to resolve that even in non working hours. Support in non-working hours are limited from 7 PM to 11 PM & 8 AM to 9 AM on Monday to Friday & from 8 AM to 5 PM Saturday. During non working hours, we’ll deduct double hours to solve ticket.

You can buy additional hours on need basis. Just email us at support@palinfocom.com from your same email id which you mentioned at the time of eLearning Ongoing Support sign up with additional hours you want to purchase and our sales team will send you invoice for that.

Yes, your remaining hours get forwarded to the next month upto 2 months but this is applicable only if your monthly support plan is active. It will not be forwarded if you cancel the support plan for next month.

Example as to how hours get carry forwarded and deducted –

1st month – 5 remaining hours, 2nd month – 3 remaining hours and 3rd month ( Current month ) – 20 hours. So total of 28 support hrs will be available with you in that 3rd month but incase un-utilized in this 3rd month, the 5 hrs of 2nd last month will get cancelled.

The support cycle is of standard 30 days, irrespective of number of days in a month.

Yes, on the scheduled date, payment will be auto-deducted from your paypal or whatever payment of mode you have selected at the time of subscription.

If you are not satisfied with our services, please drop us an email explaining the issues and we will refund back 100% subscription money of that month. Please note that this offer is applicable only for the first-month subscription and only on Startup plan. The refund will be issued within 15 days of your email.

Please email us with your further query to support@palinfocom.com