Get answers to your frequently asked questions regarding Ongoing Maintenance Support here
(Last Updated on 29th JULY 2017)
What all do you need to provide us for the support ?
How secure my data/credentials will be with you?
Which all Packages/Application will you support?
How the training/consultancy session will be taken?
What do we do when we need support?
What are your working hours to attend support ticket ?
How do you deduct the hours from plan ?
We are facing an issue but we are short of hours in our support plan ?
Will my support hours get carry forwarded to the next month ?
What is your Support Cycle?
Is the payment auto-renewed?
What is your Cancellation Policy?
Is their any future obligations to subscribe your plan ?
How can I continue to your services after the trial period is over?
Why my application for Free Trial of LMS & eLearning maintenance support has got disapproved?
Excellent to work with. Good communication skills, fast turnaround.
Pal's team did an outstanding job, anticipating issues and proactively addressing them. Communication & quality of work were some of the best I have seen in the freelance business. I would strongly recommend them.
You guys did a fantastic job creating and editing ecourses files for us. The work was completed properly, quickly, and correctly. I would recommend PAL InfoCom for any ecourse work.
Arvin and her team are problem solvers. They showed me the pros and cons of my original scope of work, then allowed me to choose the best path forward from a number of options they clearly laid out. I will certainly be working with Arvin again in the future!
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